Frequently Asked Questions


  • * Supports the 2.4GHz WiFi network, does not support 5.0GHz WiFi network. Does NOT work with Hub based home automation systems*

    Please go to the router's setting page to choose 2.4Ghz when you first tried to pair the essential oil diffuser.

    Please noted, not your phone's setting, but the router's setting.

  • Yes, you can easily control the essential oil diffuser with the buttons only.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.