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Step 1: Please provide the order number of the product you purchased on Amazon (essential oil products are not covered).
Step 2: If you have any questions about products and services, please describe your problem in detail or upload relevant photos and email to support@asakuki.com.
Step 3: Our support team will respond to you within 48 hours and provide solutions.
A: The service life of the product exceeds 24 months (Users who have not registered for warranty for more than 12 months) or artificial damage.
A: From the day you place the order.
A: You can send us your order number or a screenshot of the order.
