FAQs

Open the lid, and you will find all in the water tank. They are not in the box. If you want to buy a power adaptor, contact our support team via Amazon Message or email us at support@asakuki.com.
Try the below quick troubleshooting first.
- use a dryer to thoroughly blow the air inlet at the bottom(especially if you have washed your device before)
- clean the round ultrasonic disc inside the water tank with a dry clean cloth.
- do not place things under your device base, especially on a carpet or towels. Make sure to always place your unit on a smooth countertop rather than the floor.
Essential oil residue builds up on your device.After using essential oils, please thoroughly clean your device by following these steps:-wash the tank with warm water added with diluted vinegar-use a clean cotton pad to wipe the round disc of the tank-clean the water tank again and wipe the device with a dry soft cloth or cotton pad(especially the part where the lid contacts the device)
No. You can add water to the tank and drop essential oil into the water. But never add only essential oils, nor add other liquids or disinfectant powders. Doing so will shorten its lifespan.

Usually, 2-3 drops of essential oil can be added per 100ml of water, and 5-8 drops of essential oil can be added per 500ml of water. Considering that different people have different sensitivities to smell, you can continue to increase essential oil drops or mix essential oils as needed.
Try the below quick troubleshooting first.
-remove all things placed in the tank before using it. Only leave water in the tank.
-do not overfill the tank with water. Overfilling will cause leaking.
-do not place your device on a carpet or place any towels or paper under the device.
-place the device far away from any vent of the indoor ventilation system. The ventilation system will cause extra humidity and result in water condensation on the table.
Contact our support team via your order and send us an Amazon Message. Or, email us at support@asakuki.com.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Product Usage & Care