Asakuki warrants a 1-year warranty from the date of user purchase for oil diffuser, Humidifier, and projector products while providing different extended warranty services among them.
-For Oil Diffusers & Humidifiers, register within 60 days after purchase to extend the product warranty for 1 year, for a total of 2 years.
-For Projectors, register within 60 days after purchase to extend the product warranty for 2 years, for a total of 3 years.

Please provide your order number, product information, and purchase date.

WARRANTY FAQ

Q1: How to make a warranty claim?

Step 1: Please provide the order number of the product you purchased on Amazon (essential oil products are not covered).

Step 2: If you have any questions about products and services, please describe your problem in detail or upload relevant photos and email to support@asakuki.com.

Step 3: Our support team will respond to you within 48 hours and provide solutions.

Q2: What conditions are not covered by the warranty?

A: The service life of the product exceeds 24 months (Users who have not registered for warranty for more than 12 months) or artificial damage.

Q3: When will the warranty take effect?

A: From the day you place the order.

Q4: What is a valid proof of purchase?

A: You can send us your order number or a screenshot of the order.